I am so upset with Best Western. I have been a loyal client for years. We have stayed in the Best Western in Loveland, CO almost every month for the last year. On October 1st we made reservations for Christmas so we can go up and have a Christmas in a room the boys love. My fiancé’s son lives in Loveland so we were going out there and renting the large room for the weekend to spend Christmas together. We booked flights, booked hotel, arranged family affairs, etc. 1 week out we were told they canceled our reservation not because of COVID but because a big company bought all the rooms “and they couldn’t pass it up”. I get it but also... A WEEK before Christmas!! Absolutely no loyalty to clients that have been loyal to you!! Our 2 boys have been so excited and now I get to break the news to them. Not only that but other places we would choose to stay are also now sold out. We have come to the conclusion that the entire trip has to be changed... days before we were going to leave. Needless to say I am not happy. I would say you just lost a client but obviously you don’t care if you lose me as a client. Unless I can rent out an entire hotel I’m obviously not important to you. A great way to end 2020 Best Western!
Awesome hotel! Very nicely updated. Clean, fresh modern rooms. It right off I-25, but it's a little off the beaten path. Rooms have wonderful pillow top mattresses, refrigerator and microwave. Staff was extremely friendly and helpful. They have truck parking around the back of the hotel. Nice pool area and pet exercise area.
Read if you're traveling with pets, or interested in the level of customer care Best Western offers--- I was traveling with my wife, 5 month old son, and two dogs. I booked a suite through the Best Western app for this hotel - a suite just makes things easier to be able to keep the baby in a dark room by himself while he sleeps instead of being in the same room as myself, wife, and two dogs. I looked at the "hotel policies" and saw that they are "pet friendly" for a $25 charge. No biggie -- I know that some pets are destructive. But nowhere on the website did it indicate that only certain rooms are "pet friendly". So I get the hotel and go to check in, and the lady says, "oh that suite isn't pet friendly. You can't have dogs in there". I told her that there was nothing that said that on the website, but she said that if I had dogs in a non dog room, I would be charged $300. So I asked to be moved to a "pet friendly room" thinking that I would be charged less than the suite -- nope. Same cost for a single room as the suite. At this point we are tired, and so I just go ahead and have her switch us to a "pet friendly room". At this hotel, the "pet friendly rooms" are on the backside of the hotel with all the smoking rooms. So even though our room was non smoking, you could definitely smell faint cigarette smoke in the room. So long story short, I paid for a full suite, and ended up with a gross old smoky room on the backside of the hotel because I had dogs with me -- even though they are "pet friendly". Here's my complaint -- 1. While the lady at the front desk was courteous, she didn't make any attempt to apologize or offer anything to make it right. I get she's bound by the hotel policies, but she should be empowered to try to satisfy the customer. 2. Why would I pay well over $150+/night to stay in a gross 'pet room' at this hotel, when there are MANY chains (IHG, Wyndham, etc.) that are truly "pet friendly" clean, updated, enjoyable, etc. Best Western is operating hotels like it's 2000, not 2020. To be honest, I'll probably never book a best western again.
This is a great hotel. We enjoyed the stay. A few minor issues but worth the stay at a nice place.
I heard this place is closed down because of a disease outbreak and the Larimer County Health Dept closed it down. I drove by there and it's empty with a sign at the door that says keep away.
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