About Bowl Izakaya
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We have now been to this restaurant twice and have been very happy with both experiences. The first time, we had a party of eight (that the restaurant had a difficult time accommodating on short notice, and I cannot fault them for that. It is a small space), but it was well worth the squeeze; the second visit was with our two toddlers. The menu has someone for everyone; you could easily make a full meal of their appetizers alone (the Kobe beef buns are not to be missed! And the katsu is crispy and flavorful... I could go on). The atmosphere is cozy and casual, and the manager/proprietress is friendly, personable, and frankly delightful. I want to go back every day.
I think this restaurant is great. The food is always fresh and delicious. But they offer very little vegan or vegetarian options. I do really like the tofu and grilled pineapple though.
GREAT FOOD but SUPER disappointed with service. We found Bowl Izakaya during summer of 2021 and became regular online customers over the following months, often ordering through Google weekly for pickup. For quite a while this was our favorite dinner place. Then, in Feb 2022, we had our first bad experience - we got the emails and text messages that our order had been received and was ready for pickup (as usual) but it wasn't ready when we arrived. The staff asked for my name SEVEN times and insisted on seeing both the text messages and the emails, as if we were trying to pull a fast one. Then eventually they found it in the system, noted it had been missed, told us to wait for it and disappeared. 10 minutes later, we went home with food, but no further interaction with staff. Okay fine. Mistakes happen. However, less than a week later, I decided to give them another shot - their food really is good. The EXACT same thing happened - got confirmation emails and texts, order wasn't even in the system. The staff member I spoke with was defensive of the automated system (saying it was working as expected because it automatically sends the "ready for pickup" email and text 15 minutes after the order is placed... unrelated to if the restaurant has acknowledged receipt) rather than trying to make the customer experience better. Then told me that I needed to stop ordering through Google (as we'd been doing for more than 6 months) and order through the website because they'd recently changed online order providers. I feel like getting the system working through Google is part of that transition, not something, I, as a customer, should know. There was no attempt to make the user experience better - we were basically told we used the wrong system which was our mistake. We asked for a refund since our food wasn't ready again. The staff isn't empowered to do that. We asked for an owner / manager to contact us and the server took down our name and number. It's been a number of days, we haven't heard from the owner and we received a $2 refund with no explanation. I'm super disappointed. I still highly recommend their food, but would only suggest eating there in person as their online integrations for carry out (and likely delivery) aren't reliable and making the customer experience better when something goes awry doesn't seem to be a priority to management.
This food is the real deal and the most authentic as far as Japanese cuisine in the area! My hubby and me love it! It’s definitely worth every penny!
This is one of my favorite Japanese restaurants. Think if it as a Japanese cafe. Large delicious soups, tasty skewers of various types, great people, and a clean atmosphere.