The continental breakfast was nice. Coffee available 24 hours a day was nice The staff were very nice and as helpful as they could possibly be yet the hotel definitely had some checks against them. My wife and I stayed for a week while I was on a business trip to the area. Our observations: The room had no cool fan, it only held the ability to heat the room, not any ability to cool it. The building is made of brick. Brick retains heat, it would warm the room during the day and we had no ability to turn on a fan to cool it during the night, so it was hot until the early morning hours. The pillows given were for a single or twin bed, and we had a king bed for a week. They were extremely lumpy and hard. There were not any options for different pillows. We ended up throwing them on the floor and using throw blankets we brought with us for pillows.
Best night of sleep followed by wonderful hot, fresh, full breakfast. Desk attendant was super receptive to feedback I gave her (minor issues) and I felt assured she would handle it and not just brush me off as most hotels do when you are checking out. She was very genuine and sweet (don't remember her name but she deserves props--morning of July 28). THANK YOU!!!!
In all my years of traveling I don't think I've met a nicer bunch of people from the front desk to the cleaning people..they have been wonderful and I am grateful for them during my stay!! They work hard to make you happy and that is rare these days. Good job and God bless you all!!!!!
We have been on a long trip three adults and 4 kids. We got to the hotel after 9 was greeted professionally by front desk and kids wanted to swim. Pool was still open got checked into room and kids swam. Beautiful pool and hot tub. Relaxing after driving hours qbd hours. Breakfast was incredible this morning. Biscuits and gravy, sausage, eggs, cereals, muffins, waffles, juices, coffee, teas. Everyone was full!!! We will definitely stay here again. Rooms were spacious and comfortable. Loved our stay!
From the minute I step in the elevator, I had concerns about the cleanliness of this place. There were finger prints from top to bottom, and the floor was dirty from a spill. The hallway carpets were stained and dirty. There was mildew developing around the tub, our curtains had tears in them and I'm not sure the last time the comforter was washed. The linens are tread bare, wash cloths and bath mats have frayed edges, windows are dirty and it looked like a dog had peed on the front of the AC. For what we are paying I expect better than this.
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