Microtel Inn & Suites by Wyndham Loveland

3996 Peralta Dr, Loveland, CO 80538, USA

About Microtel Inn & Suites by Wyndham Loveland

4.2 / 5

from reviews

    Jenn Meyer
    March 01, 2023

    Nothing would make me happier than giving the management negative stars. I spoke directly with Lisa several months ago to book a three night stay. As we got closer to our stay, I realized we would only need two nights. During a phone call (well before 48 hours of my arrival), Lisa assured me that she would be able to adjust my three nights to a two night stay, even though we were part of a block. Lisa even emailed me confirmation that I would only be charged for two nights. However, upon arrival, I was told by the front desk attendant that we missed our check-in day the day before and would be billed for all 3 nights. I pulled up my confirmation that Lisa had adjusted and the nighttime attendant told me she would not be able to make any adjustments that it would be up to Lisa. Upon checking out of the hotel, we were notified that we were being charged for all three nights (Lisa was unable to adjust our total). My husband called and talked to Lisa who accused me of never adjusting the initial reservation, badgering multiple staff members during our stay, and other things that simply were not true! The only reason that we were eventually refunded for our first night is because I kept my email confirmation from when Lisa had agreed to make it a 2-night stay. During the refund process, Lisa was rude, accusatory and unhelpful. The ONLY reason we were refunded is because I kept my documentation. Will NEVER stay here again!

    Jason M
    January 08, 2023

    Big Parking lot, and building is both clean inside and out. Had an issue with the AC on the 1st floor the front desk guy moved me to another room which was perfect. The rooms are clean and look updated and modern. Washer and Dryer option for on the floor is a nice touch. Overall great hotel I would stay here again. 5 star customer service.

    Mark Ellersiek
    January 18, 2023

    Nice and clean rooms. Front desk very friendly and funny. Plenty of free parking and free breakfast. They have a small kiosk behind the reception where you can purchase some snacks and beverages. A hotel I can definitely recommend.

    Sandra Ross
    December 18, 2022

    The hotel is very close to an interstate exit and many restaurants and a couple of gas stations. It's a fairly new, clean hotel. The room had a microwave and mini fridge. The beds were comfortable. The desk clerk was amazing. She was so friendly and helpful. Oh and funny. She was super funny.

    Jason Gillett
    May 19, 2023

    Recently I had the pleasure of experiencing a truly remarkable stay at the Microtel hotel. From the moment I arrived, I was greeted with warmth and genuine hospitality that set the tone for an extraordinary visit. The exceptional employees at Microtel, namely Christi, Lisa, Paul, Brecklyn, and Kun John, James and Ally all deserve recognition for their unwavering dedication and the unforgettable memories they helped create. Christi, with her radiant smile and impeccable professionalism, made check-in a breeze. She went above and beyond to ensure that I felt valued as a guest and provided insightful recommendations for exploring the local area. Her attentiveness and commitment to personalized service truly elevated my experience. Her kind beautiful soul could even sense that I was going through a rough patch in life. Christi and Lisa, the epitome of grace and efficiency, took care of every detail during my stay. There remarkable attention to cleanliness and meticulousness in maintaining the hotel's standards were evident throughout. From the pristine room to the flawlessly prepared breakfast, Christi's dedication shone through, ensuring that every aspect of my stay was seamless. Paul, the maintenance man was exceptional. His in-depth knowledge of the Hotel and surrounding area and his passion for sharing the hidden gems of the area made every interaction with him quite memorable. Brecklyn, a shining example of hospitality, was always at hand to address any concerns or questions I had during my time at Microtel. Her friendly demeanor and willingness to go the extra mile created a sense of comfort and made me feel like a valued guest. Brecklyn's dedication to ensuring my needs were met was a testament to the outstanding service at Microtel. Kun John, a true embodiment of professionalism made me feel like a cherished guest. The Microtel itself is a glowing testament to excellence. The beautifully appointed rooms, exuding comfort and provided a sanctuary of tranquility. The attention to detail in the design, coupled with modern amenities, created an atmosphere that was both inviting The hotel's facilities, such as the fitness center and meeting room were immaculately maintained. The breakfast spread showcased a wide array of delectable options and preferences. My stay at Microtel was nothing short of Wonderful thanks to the exceptional employees who consistently went above and beyond to ensure my comfort and satisfaction. Christi, Lisa, Paul, Brecklyn, James and Kun John are a testament to the hotel's commitment to delivering an unparalleled guest experience. Microtel truly stands out as a haven of hospitality, where every moment feels cherished and every guest feels valued. I wholeheartedly recommend this remarkable establishment to anyone seeking a truly memorable stay.

    Microtel Inn & Suites by Wyndham Loveland

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    3996 Peralta Dr, Loveland, CO 80538, USA
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