The manager is an absolute C U Next Tuesday. I went in to pick up a delivery. When I arrived one of the staff members that was preparing food told me it would be a 5-10 minute wait. I was understanding, I saw him working hard and I know it was the dinner rush. I waited for 15 minutes and then proceeded to ask the young gentleman how much longer it was going to be he said it should be only a few minutes that he would begin bagging it up. 10 more minutes passed, I was getting a bit impatient so I texted the customer and told the customer there order still hadn’t been started. The customer was located in Windsor Colorado which is about a 20 minute drive from Panera to there location. Another 5 minutes or so passed and I asked the young gent again if the order was ready he said no. So the manager interject and said he didn’t know how long it would be that they were short staffed…… I asked so can you give me an approximate time of when that will be ready. He rudely responded that they were short staffed and he had no idea when it would be ready. At this point I said to the manager, I don’t get paid by the hour but you do. He rudely said, you’re more than welcome to unassigned the order if you want. Instead of being empathetic and saying look we’re really backed up and short staffed from the beginning he simple shrugged it off as it was my problem. Mate, you could have said that from the beginning instead of waisting 30 minutes of my time. If you would have kindly said, look I’m not sure how long the order will be but it might be a while I would have unassigned the order immediately. As delivery drivers we are representatives of the customers who order the food that paid money to your establishment, you as the merchant should treat us as if we are the customer coming in to pick up their food so that they can continue coming back to your order establishment. I will be contacting the store again and corporate as well. Thank you sir for the terrible experience. foxtrot uniform Charlie kilo you
Way too expensive for what you get. Strawberry poppyseed salad was recommended to me. I asked for no chicken but it was all over the place (poor quality/strange texture which was why I didn’t want it in the first place), the salad itself was way too sweet, the dressing tastes like sugar water. Kid likes her Mac and cheese.
Big thanks to Jay never been here before but his customer service is on point he knows how to talk to people make them feel comfortable and welcome the food was decent it was a little bit busy but considering the time and the cold day everybody just wants a good hot meal management look like they're taking care of business definitely keep Jay around and get him to start managing the store he knows up to take care of his customers
Have not been to one in about 15 years, decided why not. Food was amazing! Staff was super friendly and helpful with all of my questions. Will definitely visit again. Highly recommend the BBQ chicken sandwich, best BBQ sandwich i have had ever.
Panera had a special 20% off gift cards. So I bought a few one online ordered my favorite salad which is the strawberry fruit salad and my low-fat chicken soup in a bread bowl. Delicious as ever service was perfect my items were waiting at the rapid pick-up
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