Red Robin Gourmet Burgers and Brews

6005 Sky Pond Dr, Loveland, CO 80538, USA

About Red Robin Gourmet Burgers and Brews

4.1 / 5

from reviews

    Yu Wing Suet
    May 21, 2023

    Nice place and really good good. Great services. Randall is a great server!! Tycoon burger is extremely awesome, and bleu ribbon burger is also awesome. If you tried the tycoon burger first then other burgers will not taste as good as they are!!! Little pricy but overall me and my brother love this place!!!!

    warnaisa bonaparte
    January 28, 2023

    I most definitely recommend this place! It’s right by the outlet! The burger and fries were great! You get endless amount of fries, which is great!

    Baylee Walter
    December 28, 2022

    Super disappointed. We love ordering Red Robin for take out and the past two times we went they have messed up our orders. The first time they gave us a lettuce wrap instead of our cheeseburger, and then tonight my impossible burger literally had tin foil left on! Had I not seen it I would have ate it! And it was a hockey puck!

    Stephen Gardea
    September 20, 2021

    Food quality is consistent and flavorful, and served hot and fresh. Daygon provided an excellent customer experience with a smile. Restaurant is clean and trying to adhere to Covid cleanliness standards with frequent disinfecting and cleaning frequently. The Whiskey River burger is always my favorite and I love the bottomless fries.

    Morgan Hall
    December 19, 2022

    Nothing I hate doing more then having to post a review that is not positive, but the only way to grow and become better leaders, employees, and a better business is to learn from your mistakes. Friday evening (12/16) we called around 5:20 to inquire about the wait time for a party of 12 (8 adults 4 children) the host informed us it would be about 10-15 minutes and took our phone number down. Moments after we received a text message confirming our waitlist and it quoted us 30 minutes. Perfect no problem as it's a Friday night and we have a large party. We arrive at the restaurant around 5:35 and check in, they inform us it will likely be another 15-30 minutes. Once again no problem. Thankfully our kiddos (aged 1, 2.5, 3.5, and 6) are all extremely well behaved as we ended up waiting there from 5:35- 7:25 and never ended up getting a table!!!! Twice we went up to follow up about a potential table as group after group after group had been seated ahead of us (none of which had called ahead). Each time the host said "just waiting on one more table" then another 30 minutes would pass and nothing, and them another 30 min. After this had gone on multiple times we heard "chit chatting" amongst the hosts at the front about US. We were extremely respectful as we waited, we only asked for a simple update as there was seemingly no hope for us ever getting a table. What was extremely frustrating for us was there was NO point in which a host came over to us to ask if they could get us anything or if there was a possibility of splitting us into two tables instead of one since they clearly could not accommodate that (which AGAIN is understandable due to being a busy Friday night) but instead they stood up there, 3-5 hosts at a time, chatting, being on their phones etc. If you have time to sit behind a stand while there are no customers walking in and chat and sit on your phone then you 100% have time to check in on your guests who have been waiting in your lobby for over an hour for a table you said would be ready within10-30 minutes. I have worked in retail for 10 + years and the lack of customer service was extremely disappointing. I would have had way more respect if the hosts had been running around like a chicken with their head cut off but instead I had to sit and watch them talk and hangout on their phone rather them coming up with a solution to help their guests. After we overheard them talking poorly about us we gathered our things and left as we will not be spending a single penny at a place who treats others that way. I hope you take some time to reflect on teamwork, customer service, and leadership so this never happens again.

    Red Robin Gourmet Burgers and Brews

    Our Address

    6005 Sky Pond Dr, Loveland, CO 80538, USA
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