Very nice for an extended stay. Staff was very friendly and the room was clean. Breakfast was always good even during the week when it was a bit slower. The pool area was nice and the outside patio with a grill was great!
This hotel has set a new standard for me. I have been in dozens of hotels before and never had anything stolen. I stayed several weeks and was erroneously charged for high-speed internet I never requested or used. Several hours across several days were spent trying to get my hundred bucks back, yet I was told by chief manager Manuela O'Brien that it was clearly all my fault and no refund would be given. I had never been Gold Elite before but now I know how such members are treated. I do not believe there is some scheme to defraud guests. The best explanation I have is that this theft is a result of corporate incompetence and the obstinacy of but a few Marriott employees. I did not bother to ask why they attempted to charge yet another 50 bucks the morning I checked out of the hotel. Because the hostility and inhospitality of the chief manager, it is currently difficult to recount the stories of good employees like Gina, Joseph, and Yasmin. Here are some of the other problems encountered during the stay: In the first room, there was a screeching bathroom exhaust fan. When I left the room for a few days and went out of state, I was promised the room would be cleaned. I returned from the trip to a dirty room (and room charges for Internet usage). I requested a new room because I was not going to rely upon their word this time that the room would actually be cleaned when they said. I did not stay long in the second room because I was awakened by fleas biting me in the middle of the night. A few hours later, I was in the third and final room. This room's greatest problem was the air conditioner leaking into the room and out of the closet, wetting the carpet. Parking was constantly full, with somebody's trailer taking up four spaces for the duration of the stay. Breakfast items were repetitive and frequently burnt. If I ever get my money back, I will edit this review to give a more balanced window into an extended stay at Loveland's Residence Inn. It was not all bad, but I will never stay there again.
Weekend breakfast options were great. Very clean rooms and hallways. The front desk and breakfast crew were amazing! My experience at various Residence Inns is that the staff are friendly, helpful, and go above and beyond.
Hospital conference and this was a great spot. Travel from KC and needed an extra night. Was able to book same room and stay one more night. Staff is caring and accommodating. $12 to park a car. FYI
3 terrible things to say about this place, then I'll list the 1 good thing. First we were not informed, not only do you pay for the hotel room but they add on $12 for parking FOR EVERY DAY YOU ARE BOOKED THERE in their parking lot Would you not think that parking would be included since you're renting a hotel room from there? It's not listed anywhere on the counter, nor did they tell us or we would have parked across the parking lot, or said we took a cab. We found out on our way out. Secondly, hopefully you're not wanting to watch TV because every channel they have has nothing but commercials that out last the showtime you get to watch, so that was annoying! Thirdly, the bed and pillows were very uncomfortable and I kept itching under their blankets but couldn't see anything that would be biting me. The only decent thing I can say about the place is the cleanliness of the room which is a big plus was 97% clean. I would not recommend staying here, I think charging you separately for parking in their parking lot after renting a room from them is b*******! I never heard of that before. That's like eating somewhere and then them adding $12 on the bill for parking at the restaurant. Scheming people out of money to help pay for their property taxes I suppose. Never again. Also note, if we hadn't reserved our hotel room online, we would have went somewhere else however, cancellations were non refundable. Also, the hot tub was not available which was the main reason why my husband wanted to stay there.
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