New linen in rooms makes the bed very nice and comfortable! The lobby, common areas and my room were clean and smelled great. Staff was friendly and helpful, gave good recommendations for food and shopping which was nearby making it very convenient!
Room was very dated and furniture old. The internet offer is unsecured so be careful how you use it. Cigarettes butts left in the window sill and this is supposed to be a non-smoking room. The hair dryer had a cord so twisted and bent I would worry if it’s safe to use. Not worth the price charged.
We stayed there twice. We had reservations so we could get our car worked on. They cancelled accused us of bugging up their motel. This place had a bedbug problem long before we and other people came along. We found bedbugs inside of clean towels and clean sheets. Climbing on the walls and ceiling. They never cleaned the room, refused to take out garbage. Lazy hotel stuff!!! The health dept ought to come in there and make them clean motel of bugs and replace beds and box springs. PPL do not stay here terrible motel.
Jenae not sure if I spelled her name correctly but she has outstanding customer service. Very friendly and caring. I even got a hug before I left to come back to Missouri. She allowed us a early check in on Friday April 2 since we traveled all night after work. Amazing lady. Will be back to stay hopefully soon and that my sister beats cancer...
Will never stay again in any Rodeway Inn. Horrible stay. Got snowed in. Costumers shoveling out cars because the hotel staff did not care for costumers safety. Front desk lady had friends their for free and was busy fraternizing with them. Was charged multiple times on my card for the rooms. Would get money back on card in 48hrs if I got my refund back. The front desk lady gave me a number to a corporate manager that voice mail said "hey leave a mess" to a full. I was told if I didn't shut up that I would have to leave with no refund. I paid for 4 nights 2 room. I just wanted to get away from rude staff. Only stayed 1 day could not leave at check out time because snowed in but want to charge me for 2 night because i did not leave at check out.. Was snowed in with everyone saying the plow truck would be 30 minutes. That never happened. The Travelodge right next door helped the costumers with their car n was more help then this staff. The rate should be no star.
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