Runza sandwiches were delicious as always! But unfortunately we live over 15 minutes away and didn't notice onion rings were burnt til we got home :( MAJOR BUMMER both orders. None salvageable.... will definitely check b4 leaving line next time.
A RY
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September 30, 2022
Their food quality and customer service seems like it has gone downhill the past couple of years.
When I was ordering there was no confirmation of what ordered. Just an awkward moment of silence, followed with a flat, low and annoyed reply of "okay?" like...I was putting him out, or being obtuse for ordering menu items? I can't even explain it, other than clearly, the guy didn't want to be there and acted imposed upon.
Then, I wasn't asked what I wanted to drink with my meal order? Usually I try to be polite and wait on them to ask, but it was just....dead silent again. So, I told him what I wanted, and again, "Okay?" No confirmation or read back.
We ordered the salad (which we not good and we didn't finish it) and no asking about dressing, or anything, just another, "Okay?"
Same everything else we ordered...just "okay?" and silence. What?
After we were clearly finished ordering, there was no feedback or response. Just more silence...until I said, "And that should do it.."
And yep, again I get, "Okay?"
I get to the window, wasn't greeted, and instead was just told the price, had our food shoved to us, our drinks, receipt and debit card in one fell swoop. I asked for ketchup and I wasn't even acknowledged.
As I mentioned above, the salad wasn't so great and we threw it out after a few bites. I used to really love Runza, and gave it five stars, now I'm going to be hard pressed to go back.
This is overall the experience I am having in most establishments. I hate to sound like a old geyser, but I am starting to think it's a generational issue, because of how frequent this is becoming in so many places, compared to even five years ago.
Matthew Gale
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December 15, 2022
Ordered takeout and it was great and unique on the go lunch choice. I got the Swiss Mushroom Runza, which I think blows away The Original. That said the rest of the family loves the Original, so you can't go wrong.
Linda Yokota
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September 24, 2022
Haven't had a Runza in years. We were in Ft Collins and drove by one. I'd been talking about them just weeks before. I was introduced to them when in Nebraska many many years ago. Loved them. The staff here was friendly. We ordered 6 to bring home and freeze a few. The kid in the back kind of rolled his eyes when she told him we wanted them in a box (vs. a bag) but it made me smile more than get mad lol. Yeah, he needs to construct the box...but he did it and the hot Runzas were packed nicely with instructions for warming them. We got the Runzas with cheese, what I always used to get but you can't really taste the cabbage. While they are still yummy, I'd get the regular (no cheese) next time.
These pockets of yum are a nice change from a common fast food restaurant burger, chicken, sub-sammy or taco. Wished there was one closer to me, but thankfully they are still around after all of these years when I visit up northern Colorado. If you haven't had one, you should try it. Oh and they're fries were nice and crispy! Enjoy! 😋
Bailey Olsbo
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January 20, 2023
Runza is a childhood favorite of mine as I grew up in Nebraska and I am so thankful to be able to revisit that here in Colorado! Food excellent, service was great, and atmosphere is always awesome.
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Runza sandwiches were delicious as always! But unfortunately we live over 15 minutes away and didn't notice onion rings were burnt til we got home :( MAJOR BUMMER both orders. None salvageable.... will definitely check b4 leaving line next time.
Their food quality and customer service seems like it has gone downhill the past couple of years. When I was ordering there was no confirmation of what ordered. Just an awkward moment of silence, followed with a flat, low and annoyed reply of "okay?" like...I was putting him out, or being obtuse for ordering menu items? I can't even explain it, other than clearly, the guy didn't want to be there and acted imposed upon. Then, I wasn't asked what I wanted to drink with my meal order? Usually I try to be polite and wait on them to ask, but it was just....dead silent again. So, I told him what I wanted, and again, "Okay?" No confirmation or read back. We ordered the salad (which we not good and we didn't finish it) and no asking about dressing, or anything, just another, "Okay?" Same everything else we ordered...just "okay?" and silence. What? After we were clearly finished ordering, there was no feedback or response. Just more silence...until I said, "And that should do it.." And yep, again I get, "Okay?" I get to the window, wasn't greeted, and instead was just told the price, had our food shoved to us, our drinks, receipt and debit card in one fell swoop. I asked for ketchup and I wasn't even acknowledged. As I mentioned above, the salad wasn't so great and we threw it out after a few bites. I used to really love Runza, and gave it five stars, now I'm going to be hard pressed to go back. This is overall the experience I am having in most establishments. I hate to sound like a old geyser, but I am starting to think it's a generational issue, because of how frequent this is becoming in so many places, compared to even five years ago.
Ordered takeout and it was great and unique on the go lunch choice. I got the Swiss Mushroom Runza, which I think blows away The Original. That said the rest of the family loves the Original, so you can't go wrong.
Haven't had a Runza in years. We were in Ft Collins and drove by one. I'd been talking about them just weeks before. I was introduced to them when in Nebraska many many years ago. Loved them. The staff here was friendly. We ordered 6 to bring home and freeze a few. The kid in the back kind of rolled his eyes when she told him we wanted them in a box (vs. a bag) but it made me smile more than get mad lol. Yeah, he needs to construct the box...but he did it and the hot Runzas were packed nicely with instructions for warming them. We got the Runzas with cheese, what I always used to get but you can't really taste the cabbage. While they are still yummy, I'd get the regular (no cheese) next time. These pockets of yum are a nice change from a common fast food restaurant burger, chicken, sub-sammy or taco. Wished there was one closer to me, but thankfully they are still around after all of these years when I visit up northern Colorado. If you haven't had one, you should try it. Oh and they're fries were nice and crispy! Enjoy! 😋
Runza is a childhood favorite of mine as I grew up in Nebraska and I am so thankful to be able to revisit that here in Colorado! Food excellent, service was great, and atmosphere is always awesome.