I have never had a Runza sandwich before today. I have made cabbage pockets in the past. This was very good. Not like homemade, but still very good. A little too salty for my tastes, but I don't do much fast food, so I'm not used to it.
Food is decent, a level above normal fast food, but still fast food. Their burgers are decent, and the fries are great crinkle cut fries. I wish they had a melt-able cheese for the fries. The chicken wraps are pretty darn good too. Will return.
Their food quality and customer service seems like it has gone downhill the past couple of years. When I was ordering there was no confirmation of what ordered. Just an awkward moment of silence, followed with a flat, low and annoyed reply of "okay?" like...I was putting him out, or being obtuse for ordering menu items? I can't even explain it, other than clearly, the guy didn't want to be there and acted imposed upon. Then, I wasn't asked what I wanted to drink with my meal order? Usually I try to be polite and wait on them to ask, but it was just....dead silent again. So, I told him what I wanted, and again, "Okay?" No confirmation or read back. We ordered the salad (which we not good and we didn't finish it) and no asking about dressing, or anything, just another, "Okay?" Same everything else we ordered...just "okay?" and silence. What? After we were clearly finished ordering, there was no feedback or response. Just more silence...until I said, "And that should do it.." And yep, again I get, "Okay?" I get to the window, wasn't greeted, and instead was just told the price, had our food shoved to us, our drinks, receipt and debit card in one fell swoop. I asked for ketchup and I wasn't even acknowledged. As I mentioned above, the salad wasn't so great and we threw it out after a few bites. I used to really love Runza, and gave it five stars, now I'm going to be hard pressed to go back. This is overall the experience I am having in most establishments. I hate to sound like a old geyser, but I am starting to think it's a generational issue, because of how frequent this is becoming in so many places, compared to even five years ago.
Runza sandwiches are the best. Start with a cheese Runza and if that's not your thing their burgers are great. Don't scoff at the crinkle fries, your mom wishes hers were that good when you were a kid.
Really unique fast food. My husband found it very nostalgic! They remind me a bit of hot pockets. I was surprised by the variety of filling choices: cheeseburger, bbq chicken, etc. Definitely a cool feature that Loveland has to offer
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