Food is good but they're stingy with the fries for sure. Also, if it's this dirty in the front of the house, how does the kitchen look? They need to have better standards.
Update: I received a comment from Smashburger asking for me to follow up personally with an email to them. It's been a couple of weeks now and after providing the info that was requested, I haven't gotten any type of response back. In response to thier lack of response, I'm taking away a star. After reading further reviews, more recent than mine, that are just as bad, it seems like even corporate doesn't care.
Max GC
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August 16, 2021
Good yet not great. They were out of something and couldn’t make their specialty burger. No big deal, but maybe don’t advertise it the most as I walk in?
Came fast. However I felt I was overcharged. They don’t seem to have a proper meal option it seems. I felt rushed and they seemed understaffed too. I don’t fault the employees. They’re doing their best. But I just felt it wasn’t worth all the hype. Burgers are burgers usually
Ricky Orozco
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May 27, 2023
I was highly impressed. When I arrived, the lobby was full and online orders seemed to be coming through every second. Julie the cashier was prompt and efficient. The staff seemed to work well with each other and knew what was going on. Blake, who cooked my burger was great. Colorado burger with an egg is his favorite and now mine. He cooks a mean burger. Smash fries IMO could be cooked a little longer. Wings were great! Didn’t know this place served wings. Blake seems to be the one in charge as well and he’s doing a great job driving the quality of food to his hungry customers. Great place to enjoy a hearty meal
Erika Bennett (Starr)
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March 19, 2023
They had a busy weekend and were out of some things, but I'm flexible so we tried other things, and they were delicious! Treated the staff with respect and everything! I could tell that not everyone has, by the way I was told they were out of a few items. Dear other guests, Please treat restaurant staff how you would like to be treated.
Everything was great, I'll come back for those things I like, another day!
Shannon Rexroad
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March 19, 2023
The WORST meal I’ve ever had. My husband and I went to the Loveland location this evening. We both love smash burger (went to the Westminster location regularly when we lived there). For a grand total of $54!! We got 2 horribly, horribly burnt burgers with fries and drinks. I’ve ate a burger from a tin can on a bet that was better prepared. I couldn’t distinguish any of the items from how badly they’d been burnt and smothered in a foul smelling bbq sauce, the fries were awful and way over cooked in dirty oil, The girl at the counter told us the wait would be 20 minutes because only 2 of them there but the restaurant is totally empty at this time. She’s wearing her pajamas and clearly doesn’t care. I asked for a shake and she said it’s too cold for her to scoop, they didn’t have half the stuff we originally asked for. Very disappointing. Hopefully leadership at that location can do better for staff training and food quality
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Food is good but they're stingy with the fries for sure. Also, if it's this dirty in the front of the house, how does the kitchen look? They need to have better standards. Update: I received a comment from Smashburger asking for me to follow up personally with an email to them. It's been a couple of weeks now and after providing the info that was requested, I haven't gotten any type of response back. In response to thier lack of response, I'm taking away a star. After reading further reviews, more recent than mine, that are just as bad, it seems like even corporate doesn't care.
Good yet not great. They were out of something and couldn’t make their specialty burger. No big deal, but maybe don’t advertise it the most as I walk in? Came fast. However I felt I was overcharged. They don’t seem to have a proper meal option it seems. I felt rushed and they seemed understaffed too. I don’t fault the employees. They’re doing their best. But I just felt it wasn’t worth all the hype. Burgers are burgers usually
I was highly impressed. When I arrived, the lobby was full and online orders seemed to be coming through every second. Julie the cashier was prompt and efficient. The staff seemed to work well with each other and knew what was going on. Blake, who cooked my burger was great. Colorado burger with an egg is his favorite and now mine. He cooks a mean burger. Smash fries IMO could be cooked a little longer. Wings were great! Didn’t know this place served wings. Blake seems to be the one in charge as well and he’s doing a great job driving the quality of food to his hungry customers. Great place to enjoy a hearty meal
They had a busy weekend and were out of some things, but I'm flexible so we tried other things, and they were delicious! Treated the staff with respect and everything! I could tell that not everyone has, by the way I was told they were out of a few items. Dear other guests, Please treat restaurant staff how you would like to be treated. Everything was great, I'll come back for those things I like, another day!
The WORST meal I’ve ever had. My husband and I went to the Loveland location this evening. We both love smash burger (went to the Westminster location regularly when we lived there). For a grand total of $54!! We got 2 horribly, horribly burnt burgers with fries and drinks. I’ve ate a burger from a tin can on a bet that was better prepared. I couldn’t distinguish any of the items from how badly they’d been burnt and smothered in a foul smelling bbq sauce, the fries were awful and way over cooked in dirty oil, The girl at the counter told us the wait would be 20 minutes because only 2 of them there but the restaurant is totally empty at this time. She’s wearing her pajamas and clearly doesn’t care. I asked for a shake and she said it’s too cold for her to scoop, they didn’t have half the stuff we originally asked for. Very disappointing. Hopefully leadership at that location can do better for staff training and food quality