We recently had to stay here for 5 days due to our bathroom being remodeled. The hotel is clean, inviting and has many amenities. The best part about this hotel is the staff I have never encountered anything like this before but each and every staff person I encountered from the front desk to the housekeepers to security to breakfast staff has some of the most outstanding customer service around not only that they were all very friendly and eager to help. I wish I would have written down each person's name the she is absolutely amazing person that I had the most interaction with was Victoria from the front desk
Super atmosphere, very nice room, very good breakfast, free clean garage. Only big strike was bad noise from major roadways which are on top of the hotel and thin flooring (very noisy upper levels). Other smaller strikes -the avoidance of housekeeping (they confess Marriott has made cuts), no dish soap for kitchen, no non dairy milk for coffee (Hays KS had oat milk). Easy fix on smaller. I might suggest offering fans for white noise since the hvac is too light. There’s an upscale Wichita hotel on the main drag that offers this - very nice touch if you can’t improve sound proofing otherwise.
Convenient location across the street from adorable downtown Loveland. Staff were super friendly and accommodating. Room is perfect size with everything we needed. Common areas were comfortable, spacious, and stylish. We will be back!
Unbeatable location, brand new rooms with a fridge, freezer, microwave, dishwasher, double burner, and more. Wonderful saltwater pool and gorgeous outdoor and indoor lounge areas. Super friendly and helpful staff!! You won't regret staying here, it's excellent!
The hotel is new and modern but I do have two issues with the room: 1) the air conditioner in the room is super loud, it will keep you up at night and 2) the shower has no door, it's more of a half wall and the bathroom floor will get very wet. As for the service, it was pretty bad. I stayed there 4 nights on my last visit and my room was only cleaned once. I hate it when I have to constantly go and complain. You expect these things to get done. The next time I go to Loveland I will be going somewhere else.
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